1. Warranty and product information

The products on our site are a carefully curated selection from our collection. We show their colors and features as accurately as possible. Even so, every monitor is calibrated differently: we cannot guarantee that your screen displays colors with complete accuracy, and the product you receive may not exactly match the image on the website.

To make a warranty claim on a product, write to us at clientes@time2padel.com describing the issue. If you wish, attach photos or videos that help us understand the problem. We will contact you as soon as possible to tell you how to proceed.

2. Exchanges and returns

As a consumer, you can return a product within a maximum of thirty (30) calendar days of receiving it, provided it has not been used and keeps its original wrapping and seals.

All returns must be approved by Time2Padel and meet the requirements in the next section.

3. How to return a product

1. Request it by emailWrite to clientes@time2padel.com to request your return or exchange.
2. Prepare the packageReturn the product in the same condition you received it, with its complete original packaging, labels and accessories. Protect it inside a box or bag. If the product does not arrive in perfect condition, we will not be able to accept the return.
3. Stick on the label and drop it off at CorreosStick the label on the outside of the package, never directly on the product or its original boxes, and take it to your nearest Correos office. If you cannot print it, you can show it from your phone.
4. We check it and resolve itWhen we receive the shipment we will check that everything has arrived in perfect condition. If so, we will process the exchange or refund you requested.

If you prefer to send it by your own means, send it to the address in section 12. The cost will be that of the carrier you choose and is not associated with Time2Padel.

4. Return and exchange costs

• With the prepaid label service, the cost is deducted from the amount to be refunded.
• If your order is under €59, the initial shipping costs are not refunded.
• Exchanges have the same costs as returns and are only valid in mainland Spain and the Balearic Islands. In all other areas only returns are possible, and the customer pays the equivalent of shipping for their area.
• In an exchange requested by the customer, shipping is charged if the product does not exceed the minimum amount exempt from shipping costs.

5. Defective or incorrect products

If, when you receive your order, you find that the product has a defect, is incorrect, is in poor condition or is not sealed, we refund the full amount using the same payment method. You are entitled to a refund of the price of defective products or products that do not match your order, including the corresponding shipping costs, without prejudice to any other right you may have.

What you need to do

1. Let us know immediately, within 24 hours of receipt, by email at incidencias@time2padel.com. State the error or defect and your personal details.
2. If you do not report it within 24 hours of receipt, it is understood that you accept the content and quality of the products received as correct.
3. Request a prepaid label to return the goods at no cost, following the procedure in section 3.

Once you inform us of the defect, we will examine the returned product and tell you by email, within a reasonable time, whether a refund or replacement applies. The refund or replacement will be made within a maximum of 14 days from when we receive the product, unless we do not have stock, in which case we will contact you.

If you have followed the procedure and these conditions are met, Time2Padel refunds the price paid for defective products or products that do not match your order. If the problem is with the packaging, notify the courier when you receive the order, noting it on the receipt or on the courier's electronic tablet.

6. 2-year legal guarantee

All Time2Padel products carry the suppliers' guarantee, who ensure that the items are in perfect condition for use. In accordance with current regulations, they have a guarantee of two years from the date of purchase.

During the first six months the problem is presumed to be a factory fault, unless the supplier proves otherwise. From the sixth month to two years, the customer must prove that the fault is due to an original defect.

If you believe the problem is a manufacturer's fault, contact our Customer Service (section 12). The Warranty Department will tell you what information we need, which varies by brand.

7. Right of withdrawal

You have 14 calendar days to withdraw from your order. To exercise your right, request it by email stating your order number.

Whatever payment method you used, we refund the amount by that same method, as soon as possible and always within a maximum of 14 days from when you exercise your right of withdrawal.

If you paid by bank transfer or cash on delivery, we will tell you how to securely provide the details we need to refund you. Do not send them by email.

8. Cancellations

We may decide to cancel your order. For example, in these cases:

• The products shown on the platform are no longer available.
• We cannot obtain authorization for your payment.
• The product is subject to shipping restrictions.
• The product shown contains an obvious error, such as an incorrect price or a wrong description.
• We cannot process your order for technical reasons.
• We know or reasonably suspect that the order was placed with the help of software, bots, crawlers or other automated procedures.

9. Liability

Our terms of purchase do not exclude or limit our liability for:

• Death or personal injury caused by our negligence.
• Fraudulent claims.
• Any other liability that applicable law does not allow to be limited or excluded.

We will not be liable for:

• Economic loss (revenue, data, profits, contracts, business or anticipated savings), loss of goodwill or reputation, or special or indirect damages you suffer in connection with these terms.
• Cases of force majeure: any act, event or omission beyond our reasonable control. This includes strikes and lockouts; riots, invasion, terrorist attacks or war; fires, explosions, storms, floods, earthquakes, epidemics or other natural disasters; the inability to use public or private means of transport or telecommunications systems; and acts, decrees, laws or restrictions of governments.

While the cause of force majeure lasts, the obligations under the contract are considered suspended. This section does not affect your legal rights as a consumer or your right to withdraw from the contract.

10. Dispute resolution

Applicable law and jurisdiction

The relationship between Time2Padel and the consumer or user is governed by current Spanish law. In accordance with article 90.2 of the TRLGDCU, disputes and claims arising from this legal notice are resolved by the courts of the consumer's domicile.

Out-of-court dispute resolution

In accordance with article 14.1 of Regulation (EU) 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes, in the event of a dispute you can use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Complaint forms

If you want to file a complaint, we have forms available. You can request them through any of the channels in section 12.

11. Other terms

Minors

Time2Padel directs its services to people over 18. Minors are not authorized to use them and must not send us their personal data. If this were to happen, Time2Padel accepts no responsibility for any consequences that may arise.

Reviews and comments

You can rate and comment on our products. To avoid offensive, violent, illegal or spam comments, we review them before publishing. You are solely responsible for what you write, and Time2Padel is not liable for those comments nor obliged to publish them.

Intellectual property

Time2Padel respects the intellectual property of third parties. If you believe your rights have been infringed, let us know through the channels in section 12.

Security

Our website has an SSL certificate, which protects the personal and confidential information transmitted, for example from contact forms, newsletter subscription or protected areas. You will recognize it by the https address in your browser.

Social media giveaways

If we run giveaways on networks such as Facebook or Instagram, these platforms do not sponsor them or associate with the organizer. Participants release Facebook and Instagram from any liability arising from a breach of the giveaway's legal terms.

12. Contact

Write or call us and we will help you with your return, exchange or warranty claim.