The purpose of this policy is to inform data subjects about the different processing operations carried out by this organisation through the website that affect their personal data, in accordance with Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
01
Identity and contact details of the controller.
The organisation DEFINITELY TIME2PADEL SLU, with registered address at C/ SAN RAMON NONATO Nº 4 (28046 MADRID) MADRID, Spain, tax ID (N.I.F.) B86521747, contact telephone: 911687937 and email: administracion@time2padel.com.
02
Purposes of processing your personal data.
Users/visitors of the controller's website.
We will process the personal data you provide through our web forms in order to:
- Handle requests, complaints and incidents submitted through the contact channels on the website.
- Understand visitor behaviour on the website in order to detect possible cyberattacks on our website.
- Comply with the legal obligations that apply directly to us and govern our activity.
- Protect and exercise our rights or respond to claims of any kind.
- Where applicable, send commercial communications about the goods or services that make up our activity, and/or news or newsletters related to our sector.
- Prepare and send you the quote you requested.
- Manage, administer and supervise your activity on the integrated blog/forum.
Customers.
We will process the personal data you provide through our web forms for:
- Managing the commercial relationship.
- Providing the services you have contracted.
- Procedures related to the shipping and receipt of products purchased through this website.
- Administrative, accounting and tax management.
- Handling requests, complaints and incidents submitted through the contact channels on the website.
- Understanding visitor behaviour on the website in order to detect possible cyberattacks on our website.
- Where applicable, carrying out quality surveys to help us evaluate our service.
- Where applicable, running prize draws.
- Where applicable, sending commercial communications about the goods or services that make up our activity, and/or news or newsletters related to our sector.
- Complying with the legal obligations that apply directly to us and govern our activity.
- Protecting and exercising our rights or responding to claims of any kind.
The customer agrees that all of their personal data may be transferred in full to Aplazame from the moment the user starts to contract the deferred payment service offered by Aplazame when choosing the payment method. This agreement extends to third parties that need to access the files for the proper performance of the contract.
03
Legal basis for processing.
Users/visitors of the controller's website.
- The consent you have given us to process your data for the stated purposes. If you refuse to provide your personal data, we will not be able to process it for the stated purposes.
- Compliance with the legal obligations that apply to us. In this case, the data subject may not object to the processing of their personal data.
- Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of their personal data, although they may, where applicable, exercise the rights set out in section 8 of this policy.
Customers.
- Performance of a contract to which you are a party, or the application of pre-contractual measures. If you refuse to provide your personal data, we will not be able to process it for the stated purposes.
- The consent you have given us to process your data for purposes unrelated to the performance or execution of the existing contract. If you refuse to provide your personal data, we will not be able to process it for the stated purposes.
- Compliance with the legal obligations that apply to us. In this case, the data subject may not object to the processing of their personal data.
- Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of their personal data, although they may, where applicable, exercise the rights set out in section 8 of this policy.
04
Data retention periods or criteria.
The personal data provided will be kept for as long as necessary to fulfil the purposes for which it was originally collected.
Once the data is no longer needed for the processing in question, it will be duly blocked so that, where applicable, it can be made available to the competent public administrations and bodies, judges and courts or the Public Prosecutor's Office, for the limitation period of any actions that may arise from the relationship with the customer and/or the retention periods provided for by law.
Data blocking period:
Spanish Civil Code (Código Civil)
Between 5 and 15 years depending on the case, in accordance with article 1964.2 of that code.
Spanish Commercial Code (Código de Comercio)
6 years, in accordance with article 30 of that code. Applies to commercial information (invoices issued and received, receipts, corrective invoices, bank documents, etc.).
Spanish General Tax Law (Ley General Tributaria)
4 years, in accordance with articles 66 to 70 of that law. Applies to information related to tax obligations.
05
Automated decision-making and profiling.
The website does not make automated decisions or create profiles.
06
Recipients.
For as long as your personal data is being processed, the organisation may disclose your data to the following recipients:
- Judges and courts.
- State security forces and bodies.
- Other competent public authorities or bodies, where the controller is legally required to provide the personal data.
- Banks and financial institutions, if you contract our services.
07
International data transfers.
The organisation does not carry out any international data transfers.
08
Rights.
Data subjects may, at any time and completely free of charge, exercise their rights of access, rectification and erasure, as well as request the restriction of the processing of their personal data, object to it, request data portability (where technically possible) or withdraw the consent given, and, where applicable, the right not to be subject to a decision based solely on automated processing, including profiling.
To do so, you may use the forms provided by the organisation or send a written request to the postal or email address indicated above. In all cases, your request must be accompanied by a copy of your national ID card (D.N.I.) or equivalent document in order to verify your identity.
If you believe your rights regarding the protection of your personal data have been infringed, especially if you have not obtained satisfaction when exercising your rights, you may lodge a complaint with the competent data protection supervisory authority (the Spanish Data Protection Agency, Agencia Española de Protección de Datos) through its website: www.agpd.es.
In accordance with article 21 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce, if you no longer wish to receive information about our services, you can unsubscribe by sending an email to administracion@time2padel.com with the subject line "BAJAS".
09
Accuracy of data.
The data subject guarantees that the data provided is true, accurate, complete and up to date, and undertakes to report any changes to it through the channels provided for this purpose and indicated in section 1 of this policy. The data subject will be liable for any direct or indirect damage or loss that may result from failure to comply with this obligation.
If the user provides data belonging to third parties, they declare that they have the consent of those individuals and undertake to pass on to them the information contained in this clause, releasing the organisation from any liability arising from failure to comply with this obligation.
10
Social media
Social media is part of everyday life for many Internet users, and for them the company has created profiles on some of these platforms.
All users who visit our website have the opportunity to join our social media pages or groups.
However, please bear in mind that, unless we request your data directly (for example, through marketing campaigns, competitions, promotions or any other valid means), your data will belong to the relevant social network. We therefore recommend that you carefully read its terms of use and privacy policies and make sure you configure your data processing preferences.
11
Changes/updates
This privacy policy may be changed/updated in line with legal requirements or to adapt it to the instructions issued by the Spanish Data Protection Agency or to changes to our website.
For this reason, we advise users to check our privacy policy regularly.
If you have any questions about this policy, you can contact DEFINITELY TIME2PADEL SLU at the following email address: administracion@time2padel.com